Order Fulfillment Specialist QC/Pack/Ship

The Order Fulfillment QC/Pack/Ship Specialist’s primary function is to support E commerce distribution by performing the job duty of QC/Pack/Ship operations. This involves order inspection, packaging, and shipment. All Order Fulfillment Associates are responsible for general work cell upkeep / housekeeping duties to ensure a safe, clean, and orderly work environment. The Order Fulfillment QC/Pack/Ship Specialist works on an item based transactional basis in adherence with company quotas. The Order Fulfillment QC/Pack/Ship Specialist is a full time position that works 5 days a week, 40+ hours, and the hours of work are Monday through Sunday 7:00 AM to 4:30 PM +/- that typically requires working weekends during the Thanksgiving Holiday Season. Bulk Apothecary works out of a 140,000 square foot distribution center and is located in Aurora, OH.

Duties and Responsibilities

  • Quality Control:
    • Review all picked orders for accuracy, correct quantity, and size
  • Scan all picked items/orders into the inventory management system, SkuVault, using the QC function.
  • Identify incorrect/short shipped items and immediately notify supervisor
  • Perform a second quality check to ensure the error has been corrected
  • Report duplicate, returned, damaged and cancelled orders to Order Fulfillment Leadership Packing and Shipping
  • Packs orders to ensure the integrity of the contents while in-transit to the customer
  • Responsible for shipping any and all outgoing packages or boxes
  • This includes using various websites and / or computer software such as UPS, Fedex, USPS, and / or Shipstation
  • Must assemble, label and complete system transaction of shipping for each individual shipment
  • The majority of the volume (over 98%) includes standard online e commerce shipments
  • Limited volume may include International paperwork, hazardous ingredients, or additional forms for private label accounts
  • Ensures all transactions are executed correctly and appropriately by status
  • Status may include backorder products or refunded products Quota Expectations*:
  • Quotas are tier based levels and are determined by area of work within Order Fulfillment
  • Required to obtain posted minimum quota tier based on area of work within Order Fulfillment Quality Expectations*:
    • Below Minimum: Period Accuracy = 97.5 %
    • Minimum: Period Accuracy = 98.75%
    • Expected: Period Accuracy = 99.3%
    • High Performer: Period Accuracy over 99.4%
  • Able to perform all duties and responsibilities of an Order Fulfillment Associate
  • Knowledge of all products carried by Bulk Apothecary
  • Communicate warehouse issues to Supervisor / Manager ie: Misplaced products, products missing bin locations, unlabeled product, inventory discrepancies etc.
  • Utilizing computers, tablets, scanners, printers to fulfill customer orders
  • Assist in other areas when deemed necessary by Order Fulfillment Leadership

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; Duties, responsibilities and activities may change at any time with or without notice

Knowledge, Skills and Abilities Required

  • Ability to communicate effectively
  • High School Diploma or GED required
  • 1-2 years experience in shipping or receiving or related warehouse positions preferred
  • Ability to work alone as well as in small teams and/or groups
  • Must have knowledge of basic hazmat guidelines
  • Ability to lift heavy packages up to 60lbs throughout a minimum of an 8 hour day
  • A preference for proficiency with email platforms and basic software (Google docs, Word, Excel)
  • Ability to prepare necessary paperwork and documents, as well as read, sort, and verify packages
  • Basic mathematical skills, basic reading skills

Working Conditions and Physical Effort

  • Moderate physical activity; Requires handling of average-weight objects up to 60 pounds (Unless assigned to USPS) or standing, sitting and/or walking for more than eight hours per day
  • Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors/fragrances, and/or loud noises
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
  • Ability to tolerate conditions associated with no air conditioning

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; Duties, responsibilities and activities may change at any time with or without notice

Starting Pay is $11.50 per hour

Benefits

  • 401k and Vacation after 1 year
  • Benefits available after 90 days of employment